Working from home in terms of ICT


The global cybersecurity landscape has seen a spike in criminal activity since employees were allowed to work from home.  Criminals have realised that employees are no longer working within their organisation where they are protected by the full extent of the organisation’s security systems.

Working from home, however, does not mean you are vulnerable.   It only means you need to work smart, that you are security aware and ensure the security controls as provided by the university, as well as your own security controls, are active when working from home.

To help you stay secure while working from home, please remember and/or implement the following:

  • Stay current on software updates and patches (Devices, Apps and Operating Systems). 
    *To note, the University’s Patch management system will rollout the needed patches as needed. You only need to not cancel these patches as they are installed. Please regularly run updates and patches when not using University devices.
  • Use the University VPN only for secure access to systems such as the ITS back office, Discoverer, file shares and system administration.  You do not need to use the VPN to access the iEnabler, SharePoint, Teams, email, Moodle, CRM, Skype for Business or the staff or student portals.
  • Preferably use University-owned devices to do work. Alternatively, follow the BYOD Policy when not using Non-Council funded devices.
  • BYOD Policy - - Section 7
  • Tighten up your home network access (ensure a strong password is used).
  • Do not allow non-university staff to use (or play) on your work devices.
  • Do not install non-ICT Services approved software on your work devices.
  • Only use One Drive for Business to share large files. In addition, store and work with your data on central computing resources.
  • Beware of coronavirus-themed scams. These include phishing e-mails, malicious domains and fake apps.
  • Lock your devices and close remote connections when not in use.

If you need assistance with any of the above, use the self-help portal ( as the first point of contact for assistance and to log your call with the helpdesk. is also available as an alternative contact method.